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FAQs

Orders & Shipping

Our helpful Customer Service team can be reached by email or telephone. Please email us on customerservice@olivierbaby.com or call our team on 01246 918890.

You may modify or cancel your order at any point until the items are dispatched by contacting our Customer Services team.

 

After placing your order, you will automatically receive a confirmation email. Please contact us immediately if you notice any errors in your order information, and we will happily amend this for you.

We offer Express shipping worldwide with our distribution partners, UPS. If you need your order delivered as soon as possible, please contact our Customer Service team and they will be able to upgrade your postage and take payment.

Sometimes our emails are redirected into the spam/junk folder. If you wish to confirm your order, please contact our Customer Service team.

All Express orders placed before 12pm are shipped the same working day. If we receive your Express order after 12pm, it will be shipped the next working day.

Standard orders are shipped within 3 working days.

Once your order has been shipped, you will receive a tracking email from UPS with your tracking details and delivery options, including collection from a UPS access point, safe place or neighbour.

To extend the life of your cashmere and enjoy its luxurious softness for longer, we recommend reading our Cashmere Care Guide.

If you have a coupon code, please enter these details in the coupon section at checkout. Please note that new customer coupons are only valid on full price items.

Returns

Please visit our Shipping & Returns page for our returns policy and full details on how to return or exchange your items.

Yes, you may return your online order to our London Northcote Road store. Please bring the item/s together with your packaging slip or order number for an exchange or refund.

We are happy to offer an exchange or credit note for your Olivier London gift. Please email our Customer Service team for more details.

Sales

We currently do not have any sample sale events planned; visit our Outlet section for the latest sale pieces.

For all the latest offers and updates on fabulous events, please join our mailing list. Your time is important to us so we promise not to bombard you with emails.

Stockists

If you wish to stock our products in your store please contact our wholesale team on wholesale@olivierbaby.com with your store details and one of the team will be happy to help.

Still Have Questions?

Our customer service team would love to hear from you if you have any questions or need some advise. Alternatively, feel free to complete the form and someone from our team will be in touch as soon as possible.

Our office hours are Monday to Friday 9:30-5pm

E: customerservice@olivierbaby.com

T: 01246 918890

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